Terms & Conditions
How long will it take to receive your order? PLEASE READ CAREFULLY BEFORE ORDERING!
Processing Time + Shipping Time = Delivery Time
When you place your order, it goes through production (fluffing, bagging, quality control, moisture removal, dyeing, etc.). The production process takes 1-10 business days (depending on order size, dyed flowers, paper flowers, how busy we are...). AFTER your order goes through production, it then is transferred to our shipping department where your shipping selection is applied to your order.
If you pay for priority shipping, this does not mean that you will get your order in the stated shipping time frame. By upgrading to priority, you are purchasing a faster delivery time, NOT a faster production time. The only way to get your order to move through production quicker is to purchase the VIP service for an additional $15.00 (this is on top of priority shipping). If you have any questions at all about this policy, please call us before you place your order at 801-317-4983.
All orders will make it through production within 1-10 business days. After production, it will then go to shipping which can take 1-14 business days depending on the shipping service you choose at checkout.
DHL/First Mile Flat rate shipping (3-14 business days) is calculated by weight/dimensions. Here are our current U.S. Shipping rates (updated on 6/20/17):
First Mile Flat Rate $4 shipping (0.0lb-0.5lb)
First Mile Flat Rate $5 shipping (0.6lb-1.0lb)
First Mile Flat Rate $7 shipping (1.01lb-1.99lb)
First Mile Flat Rate $10 shipping (2.0lb-4.99lb)
First Mile Flat Rate $15 shipping (5.0-9.99lb)
First Mile Flat Rate $20 shipping (10.0lb-15.0lb)
*USPS Priority Shipping 2-5 Business Day Shipping (rates will vary). *Orders will still be subject to Sola Wood Flowers production times (see above).
Shipping within the U.S. is free with a purchase over $100. Free shipping will be sent via DHL/First Mile. See our FAQ page for more questions about shipping.
Due to the fragile nature of our products, Sola Wood Flower products cannot be returned at this time.
Orders must be canceled within 24 hours to receive a refund on the original method of payment. After 24 hours, canceled orders will be issued an in-store credit only. No refunds can be issued after 24 hours.
Refunds & Exchanges Policy
In the event that your SWF product comes to you damaged beyond repair we can offer you a reshipment within 15 days.
After 15 days, exchanges cannot be honored.
Keep in mind, our products are made from VERY soft wood. We keep a quality standard and pack our products with extra care and love...however, during the shipping process sometimes broken or smashed petals, chips and other minor cosmetic issues can happen and would not be eligible for an exchange. No two flowers are alike, and customers should expect variances in shape and size. Not every flower will be perfectly round every time and we do not guarantee perfect wood flowers as these are carved by hand. You may be asked for a photo of your items for these reasons by our Customer Service team if you are requesting an exchange.
All sales final on Clearance, Scratch N' Dent items, Mystery Boxes and BOGO items. No returns, refunds, exchanges or in-store credit can be issued for these items.
If your flowers arrive slightly mis-shaped, you can try spraying the flowers lightly with water (do not dunk or soak in water). When the petals are slightly wet, reshape the flowers and allow them to dry.
*Dyed Product Disclaimer*
Our flowers come in 44 standard colors. You can expect the colors to vary slightly to what you see on our website (every computer screen/phone displays color differently). Since every flower is hand dyed, no two batches will be perfectly identical. We also cannot color match for products purchased from other companies. In the event that you are not satisfied with your color, we suggest purchasing a can of spray paint in the desired color and LIGHTLY spraying the flowers.
Upon receiving any dyed product, promptly remove your flowers from the sealed packaging. Our products are an organic material--they are not foam, therefore they WILL mold if left contained for an extended period of time. Dyed product takes a number of days to completely dry. We wait as long as possible to ship our dyed product (so that you get your order as quickly as possible) however, sometimes that means moisture may still be present. We will not reship orders for moldy flowers that have remained sealed in their original packaging.
We cannot combine multiple orders. Once an order is placed it is final, and subject to our cancellation/refund policy.
Sale Refunds, Discount Codes & Placing Orders
Businesses are complicated. Often times sales are run for a limited time, for a number of different reasons. If you purchase an item at full price and the item goes on sale we can not offer a refund or a credit for the difference. Once an order is placed it is final and we typically cannot substitute products or add missing/forgotten items to the same order. You can email to request changes within 24 hours but we cannot guarantee that we will be able to complete your request (depending on how far the order has been processed in our warehouse). You must place a new order for your forgotten items and/or order changes.
If you forget to use a discount code, we cannot refund the difference, but we are happy to send you a gift card for the difference (request must be made within 24 hours of purchase). Discount codes do not apply to items on sale or clearance, unless specified. Multiple discount codes cannot be applied to the same order.
We reserve the right to change our products, pricing, sales, promotions and discount codes at any time.
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This page was updated on 7/25/17