Contact Us

Rarely, a package tracking number might not update. Rest assured your package will arrive! 99% of the time this is just because our carrier-partners forgot to to scan a package upon receipt. For example, UPS picks up your package from our warehouse, and doesn't scan it until it's almost at your house. Please only reach out if you haven't seen movement for over 7 business days.

To track your order, use this page.

Standard orders ship with in 1 - 2 business days, and sometimes even the same day! Custom orders, like the "Build It For Me" option, custom dye, sola softening, etc require a longer lead time. The current lead time is shown on the relevant product page when you select the option that incurrs a longer build time. Keep in mind, our master florists build to order.

Track your order here.

As it's peak season for us right now, expect a reply within 24 - 48 hours. Normally we are faster!

At this time, we can only ship within the US. Sorry!

In the rare event that your order arrives damaged, we are happy to replace them, issue store credit or accept a return provided we are alerted with in 15 days of receipt. We do not accept returns/exchanges due to the fragile nature of our products.

Orders are final. Please keep in mind our custom products are made just for you, which means we would be stuck with cancelled product that was made just for you.

Our FULL policy is available HERE

In the description of every product, we list the colors used!

If you pick DIY we'll send you a kit!

If you pick Build It For Me, our team of expert florists will build it for you, so you can use it right out of the box.

Sola Wood Flowers do not die or wilt. You should order as soon as possible.

They are made of wood and last forever!

Sola softener makes your flowers soft and squishy - even after they've been dyed! You can find sola softener here.

Most customers use our sola dye to color their flowers and our sola softener to ensure they retain their squishy feel.

For a step by step guide, please check out our How To Dye Sola Wood Flowers tutorial.

Ways to Reach Support

We currently offer fast and detailed support via email. Please see below for our hours.

Reach out to us here for email help!

Click here to chat.

Call/Text Us At (801) 797-1037

Monday to Friday:

Email Support: 6 AM MST to 12 AM MST

Phone Support: 12 PM MST to 2 PM MST 

Chat Support: 12 PM MST to 2 PM MST 

Saturday:

Email Support: 6 AM MST to 4 PM MST

Sunday:

Email Support: 6 AM MST to 4 PM MST